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Description
📋 Descrição da Função
We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone with strong technical skills and customer service experience.
🎯 Responsabilidades
- Respond to Customer Inquiries: Provide technical assistance via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
- Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
- Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
- Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
- Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
- Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
- Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
- Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
- Stay current with the latest EV charger models, firmware updates, and support procedures.
- Ensure compliance with safety and operational standards during all remote support interactions.
📋 Requisitos
- Fluency in Dutch and Proficient in English: Essential for this role.
- High School Diploma or Equivalent: Required; technical training or certifications in IT, electronics, or automotive systems are a plus.
- Experience in Customer-Facing Technical Support Role: Preferably in a call center or eMobility environment.
- Basic Understanding of Electrical Systems and IoT Devices: Necessary for troubleshooting electrical issues and network connectivity.
- Familiarity with EV Charging Standards and Protocols: Advantageous, especially for Type 2, CCS, OCPP standards.
- Strong Communication Skills: Ability to explain technical concepts clearly to non-technical users is crucial.
- Proficiency in CRM and Ticketing Systems: Essential for managing support interactions effectively.
- Ability to Work in a Shift-Based Environment: Including weekends and holidays.
💰 Condições
Salário
Basic Salary: EUR 950.00 gross/month
Benefícios
- Language Allowance (Dutch & English): EUR 400.00/month
- Meal Allowance: Up to EUR 224.40/month (based on daily working hours)
- Transport Allowance: EUR 40.00/month
- Full training provided and paid.
Outros Benefícios
- Health insurance after 30 days of employment.
- Competitive salary and attractive benefits package.
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This description was automatically enhanced by AI for better readability, maintaining all original information.
Weather on start day
Saturday, 10 de January — Partly cloudy · Max 15° · Min 9° · Rain 3% (0mm) · Wind 7 km/h
Previsão para os dias seguintes
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Sun, 11 JanShowersMax 16° · Min 11°
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Mon, 12 JanShowersMax 15° · Min 13°
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Tue, 13 JanShowersMax 15° · Min 12°
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Wed, 14 JanPartly cloudyMax 15° · Min 11°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Atendimento / Call Center
- Status
- —
- Schedule
- - Rotating shifts ensure 24/7 coverage
- Work Model
- Hybrid
- Location
- Lisboa
- Start
- 02/01/2026