Anúncio republicado automaticamente
Este anúncio foi sincronizado a partir da fonte externa Net Empregos para facilitar a pesquisa em OnlyJobs. Podes consultar o anúncio original em www.net-empregos.com.
És responsável por esta oferta? Contacta a nossa equipa para reclamar a conta da empresa e gerir os anúncios oficiais diretamente na plataforma.
Descrição
📋 Descrição da Função
We are currently seeking a Dutch-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone with strong technical skills and customer service experience.
🎯 Responsabilidades
- Respond to Customer Inquiries: You will be the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations, handling inquiries via phone, email, or chat.
- Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
- Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
- Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
- Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
- Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
- Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
- Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
- Stay current with the latest EV charger models, firmware updates, and support procedures.
- Ensure compliance with safety and operational standards during all remote support interactions.
📋 Requisitos
- Fluency in Dutch and Proficient in English: Essential for this role.
- High School Diploma or Equivalent: Required; technical training or certifications in IT, electronics, or automotive systems are a plus.
- Experience in Customer-Facing Technical Support Role: Preferably in a call center or eMobility environment.
- Basic Understanding of Electrical Systems and IoT Devices: Including network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
- Familiarity with EV Charging Standards and Protocols: Such as Type 2, CCS, OCPP is an advantage.
- Strong Communication Skills: Ability to explain technical concepts clearly to non-technical users.
- Proficiency in CRM and Ticketing Systems: Essential for this role.
- Ability to Work in a Shift-Based Environment: Including weekends and holidays.
- Experience Managing Different Support Channels: Chat, email, voice, back office.
💰 Condições
- Basic Salary: EUR 950.00 gross/month
- Language Allowance (Dutch/English): EUR 400.00/month
- Meal Allowance: Up to EUR 224.40/month (based on the number of days worked)
- Transport Allowance: EUR 40.00/month
- Training Provided and Paid: Full training will be provided by the company.
- Benefits Package: Varies depending on attendance and performance, including health insurance after 30 days.
By applying for this position, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes. To apply, please click here!
Esta descrição foi aprimorada automaticamente com IA para melhor legibilidade, mantendo toda a informação original.
Meteorologia no dia de início
sexta-feira, 9 de janeiro — Aguaceiros · Máx 16° · Mín 11° · Chuva 53% (0.4mm) · Vento 16 km/h
Previsão para os dias seguintes
-
sáb, 10 janParcialmente nubladoMáx 15° · Mín 10°
-
dom, 11 jan—Máx 16° · Mín 9°
-
seg, 12 janAguaceirosMáx 16° · Mín 12°
-
ter, 13 janAguaceirosMáx 15° · Mín 12°
Detalhes
- Tipo de listagem
- Oferta de emprego
- Tipo horário
- Full-time
- Categoria
- Atendimento / Call Center
- Estado
- —
- Horário
- - Rotating shifts ensure 24/7 coverage
- Modelo trabalho
- Híbrido
- Localização
- Lisboa
- Início
- 03/01/2026