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Technical Support Specialist with German in Lisbon

Recruityard

Oferta Full-time
Atendimento / Call Center Lisboa €1 667 - €2 290/mês mercado Posted 3 days ago
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08/01/2026
Há 3 days ago

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Description

Enhanced version View original →

📋 Descrição da Função

We are currently seeking a German-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for individuals with strong technical skills and fluency in both German and English.

🎯 Responsabilidades

  • Respond to Customer Inquiries: Provide assistance via phone, email, or chat regarding issues with electric vehicle (EV) charging stations.
    • Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
    • Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed documentation.
    • Contribute to knowledge management by documenting recurring issues and trends.
    • Prioritize case handling based on SLAs, warranty status, and issue severity.
    • Accurately log all support interactions in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report recurring technical issues for trend analysis and product reliability improvements.
    • Stay updated with the latest EV charger models, firmware updates, and support procedures.

📋 Requisitos

  • Fluency in German and English: Essential.
  • High School Diploma or Equivalent: Required; Technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Experience in Customer-Facing Technical Support Role: Preferably in call center or eMobility environment.
  • Basic Understanding of Electrical Systems and IoT Devices: Necessary for network troubleshooting (Wi-Fi, Ethernet, SIM-based connectivity).
  • Familiarity with EV Charging Standards and Protocols: Advantageous knowledge of Type 2, CCS, OCPP standards.
  • Strong Communication Skills: Ability to explain technical concepts clearly to non-technical users.
  • Proficiency in CRM and Ticketing Systems: Essential for managing support interactions.
  • Ability to Work in a Shift-Based Environment: Including weekends and holidays.

💰 Condições

Salário

Basic Salary: EUR 950.00 gross/month

Benefícios

  • Language Allowance (German/English): EUR 400.00/month
  • Meal Allowance: Up to EUR 224.40/month (based on daily working hours)
  • Transport Allowance: EUR 40.00/month
  • Full Training Provided and Paid

Adicional e Benefícios

Bonus and allowances vary depending on attendance and performance.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

This description was automatically enhanced by AI for better readability, maintaining all original information.

Weather on start day

Sunday, 11 de January — Showers · Max 15° · Min 11° · Rain 25% (0.9mm) · Wind 14 km/h

Previsão para os dias seguintes

  • Mon, 12 Jan
    Showers
    Max 15° · Min 12°
  • Tue, 13 Jan
    Showers
    Max 15° · Min 12°
  • Wed, 14 Jan
    Partly cloudy
    Max 15° · Min 9°
  • Thu, 15 Jan
    Rain
    Max 15° · Min 9°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
- Rotating shifts ensure 24/7 coverage
Work Model
Hybrid
Location
Lisboa
Start
08/01/2026
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