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Description
📋 Descrição da Função
We are currently looking for a German-speaking Tier 1 Technical Support Specialist to join our growing support team in Lisbon.
This is an exciting opportunity for someone who enjoys helping others and has strong communication skills. The role involves providing technical assistance to customers via phone, email, or chat, ensuring their issues are resolved efficiently and effectively.
🎯 Responsabilidades
- Provide first-tier customer support by handling inquiries, troubleshooting problems, and resolving issues related to software applications.
- Maintain accurate records of all interactions with clients for future reference and analysis.
- Collaborate with other departments such as product development and operations to improve service delivery.
- Stay updated on new technologies and industry trends to provide the best possible assistance.
📋 Requisitos
- Fluency in German, both written and spoken.
- Strong problem-solving skills and ability to remain calm under pressure.
- Excellent communication skills with a professional tone.
- Basic knowledge of software troubleshooting techniques.
- Experience working in a call center environment is preferred but not mandatory.
💰 Condições
- Horário: Full-time (flexível entre 8:00 AM - 5:00 PM)
- Localização: Lisboa, Portugal
- Salário: A combinação de base + comissões (a ser negociado)
This description was automatically enhanced by AI for better readability, maintaining all original information.
Weather on start day
Sunday, 11 de January — Showers · Max 15° · Min 11° · Rain 30% (1mm) · Wind 15 km/h
Previsão para os dias seguintes
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Mon, 12 JanShowersMax 15° · Min 13°
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Tue, 13 JanShowersMax 15° · Min 11°
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Wed, 14 JanPartly cloudyMax 14° · Min 8°
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Thu, 15 JanRainMax 14° · Min 8°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Atendimento / Call Center
- Status
- —
- Work Model
- Hybrid
- Location
- Lisboa
- Start
- 10/01/2026