Voltar
Anúncios › Technical Support Specialist with German in Lisbon
R

Technical Support Specialist with German in Lisbon

Recruityard

Oferta Full-time
Atendimento / Call Center Lisboa €1 667 - €2 290/mês mercado Publicado há 23 horas
1
Visualizações
0
Candidaturas
13/01/2026
Há há 23 horas

Anúncio republicado automaticamente

Este anúncio foi sincronizado a partir da fonte externa Net Empregos para facilitar a pesquisa em OnlyJobs. Podes consultar o anúncio original em www.net-empregos.com.

És responsável por esta oferta? Contacta a nossa equipa para reclamar a conta da empresa e gerir os anúncios oficiais diretamente na plataforma.

Descrição

Versão aprimorada Ver original →

📋 Descrição da Função

We are currently seeking a German-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone with strong technical skills and customer service experience.

🎯 Responsabilidades

  • Respond to Customer Inquiries: Provide technical assistance via phone, email, or chat regarding issues with electric vehicle (EV) charging stations.
    • Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
    • Guide customers through troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed documentation.
    • Contribute to knowledge management by documenting recurring issues and contributing to product reliability improvements.
    • Prioritize case handling based on SLAs, warranty status, and issue severity.
    • Accurately log all interactions in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report technical issues for trend analysis.

📋 Requisitos

  • Fluency in German and English: Essential. High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Customer-Facing Experience: Preferably with experience in call centers or eMobility environments.
  • Technical Skills: Basic understanding of electrical systems, IoT devices, and network troubleshooting (Wi-Fi, Ethernet, SIM-based connectivity).
  • EV Charging Knowledge: Familiarity with EV charging standards and protocols is advantageous.
  • Communication Skills: Ability to explain technical concepts clearly to non-technical users.
  • CRM and Ticketing Systems: Proficiency in using CRM and ticketing systems.
  • Shift-Based Work: Experience managing different support channels (chat, email, voice, back office) and working in a hybrid setup.

💰 Condições

  • Compensation & Benefits Package:
    • Basic Salary: EUR 950.00 gross/month
    • Language Allowance (German/English): EUR 400.00/month
    • Meal Allowance: Up to EUR 224.40/month
    • Transport Allowance: EUR 40.00/month
  • Training: Full training provided and paid.
  • Health Insurance: After 30 days of employment.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes. Clique aqui para se candidatar!

Esta descrição foi aprimorada automaticamente com IA para melhor legibilidade, mantendo toda a informação original.

Meteorologia no dia de início

quarta-feira, 14 de janeiro — Parcialmente nublado · Máx 15° · Mín 10° · Chuva 15% (0mm) · Vento 13 km/h

Previsão para os dias seguintes

  • qui, 15 jan
    Trovoada
    Máx 14° · Mín 10°
  • sex, 16 jan
    Aguaceiros
    Máx 13° · Mín 9°
  • sáb, 17 jan
    Parcialmente nublado
    Máx 12° · Mín 7°
  • dom, 18 jan
    Parcialmente nublado
    Máx 12° · Mín 7°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Atendimento / Call Center
Estado
—
Horário
- Rotating shifts ensure 24/7 coverage
Modelo trabalho
Híbrido
Localização
Lisboa
Início
13/01/2026
Partilhar no X Partilhar no LinkedIn ☆ Inicia sessão para guardar favoritos