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Description
📋 Descrição da Função
We are currently seeking a German-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone who is tech-savvy and fluent in both German and English.
🎯 Responsabilidades
- Respond to Customer Inquiries: You will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations, handling inquiries via phone, email, or chat.
- Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
- Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
- Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
- Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
- Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity.
- Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
- Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
- Stay current with the latest EV charger models, firmware updates, and support procedures.
- Ensure compliance with safety and operational standards during all remote support interactions.
📋 Requisitos
- Fluency in German: Fluency in both German and English is required. Proficiency in technical training or certifications in IT, electronics, or automotive systems is a plus.
- Experience in Customer-Facing Technical Support: Experience in a customer-facing technical support role, preferably in a call center or eMobility environment, is essential.
- Technical Skills: Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity) is required. Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.
- Communication Skills: Strong communication skills to explain technical concepts clearly to non-technical users are necessary.
- CRM and Ticketing Systems Proficiency: Proficiency in using CRM and ticketing systems is required.
- Shift-Based Environment: Ability to work in a shift-based environment, including weekends and holidays.
💰 Condições
Compensation & Benefits Package:
- Basic Salary: EUR 950.00 gross/month
- Language Allowance (German/English): EUR 400.00/month
- Meal Allowance of EUR 10.20 per day worked, up to EUR 224.40/month
- Transport Allowance: EUR 40.00/month
- Full training provided and paid.
Bonus and Allowances: Vary depending on attendance and performance.
📞 Como se Candidatar
Clique aqui para se candidatar!
This description was automatically enhanced by AI for better readability, maintaining all original information.
Weather on start day
Wednesday, 14 de January — Partly cloudy · Max 15° · Min 10° · Rain 15% (0mm) · Wind 13 km/h
Previsão para os dias seguintes
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Thu, 15 JanThunderstormMax 14° · Min 10°
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Fri, 16 JanShowersMax 13° · Min 9°
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Sat, 17 JanPartly cloudyMax 12° · Min 7°
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Sun, 18 JanPartly cloudyMax 12° · Min 7°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Atendimento / Call Center
- Status
- —
- Schedule
- - Rotating shifts ensure 24/7 coverage
- Work Model
- Hybrid
- Location
- Lisboa
- Start
- 13/01/2026
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