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Description
📋 Descrição da Função
We are currently seeking a German-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers exciting opportunities for those who enjoy helping customers with technical issues related to electric vehicle (EV) charging stations.
🎯 Responsabilidades
- Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
- Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
- Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
- Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
- Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
- Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
- Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
- Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
- Stay current with the latest EV charger models, firmware updates, and support procedures.
- Ensure compliance with safety and operational standards during all remote support interactions.
📋 Requisitos
- Fluency in German and proficiency in English.
- High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
- Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
- Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
- Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.
- Strong communication skills to explain technical concepts clearly to non-technical users.
- Proficiency in using CRM and ticketing systems.
- Ability to work in a shift-based environment, including weekends and holidays.
- Preferably has experience managing different support channels (chat, email, voice, back office).
- Work in a hybrid setup.
💰 Condições
Salário: EUR 950.00 gross/month
Afastamento de Idioma (German/English): EUR 400.00/month
Alimentação: EUR 10.20 per day worked, up to EUR 224.40/month
Transporte: EUR 40.00/month
Benefícios Adicionais:
- Saúde após 30 dias de trabalho
- Treinamento completo fornecido e pago
Bonus e Afastamentos variam dependendo da presença e desempenho.
📌 Como se Candidatar
Clique aqui para se candidatar!
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This description was automatically enhanced by AI for better readability, maintaining all original information.
Weather on start day
Wednesday, 14 de January — Partly cloudy · Max 15° · Min 10° · Rain 15% (0mm) · Wind 13 km/h
Previsão para os dias seguintes
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Thu, 15 JanThunderstormMax 14° · Min 10°
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Fri, 16 JanShowersMax 13° · Min 9°
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Sat, 17 JanPartly cloudyMax 12° · Min 7°
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Sun, 18 JanPartly cloudyMax 12° · Min 7°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Atendimento / Call Center
- Status
- —
- Schedule
- - Rotating shifts ensure 24/7 coverage
- Work Model
- Hybrid
- Location
- Lisboa
- Start
- 13/01/2026
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