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Technical Support Specialist with German in Lisbon

Recruityard

Oferta Full-time
Atendimento / Call Center Lisboa €1 631 - €2 290/mês mercado Posted 12 hours ago
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14/01/2026
Há 12 hours ago

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Description

Enhanced version View original →

📋 Descrição da Função

We are currently seeking a German-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers exciting opportunities for those with a tech-savvy mindset and strong communication skills.

🎯 Responsabilidades

  • Respond to Customer Inquiries: Provide technical assistance via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
    • Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
    • Guide customers through troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed documentation.
    • Contribute to knowledge management by documenting recurring issues and contributing to product reliability improvements.
    • Prioritize case handling based on SLAs, warranty status, and issue severity.
    • Accurately log all interactions in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report technical issues for trend analysis.

📋 Requisitos

  • Fluency: Fluency in German and proficient in English.
  • Technical Background: High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Customer Support Experience: Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
  • Electrical Systems Knowledge: Basic understanding of electrical systems and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
  • EV Charging Standards: Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.
  • Communication Skills: Strong communication skills to explain technical concepts clearly to non-technical users.
  • CRM Systems: Proficiency in using CRM and ticketing systems.
  • Remote Work: Ability to work in a shift-based environment including weekends and holidays. Preferably has experience managing different support channels (chat, email, voice, back office).
  • Location: Residence in the Lisbon area.

💰 Condições

  • Compensation & Benefits Package:
    • Basic Salary: EUR 950.00 gross/month
    • Language Allowance (German/English): EUR 400.00/month
    • Meal Allowance: Up to EUR 224.40/month (EUR 10.20 per day worked)
    • Transport Allowance: EUR 40.00/month
  • Training: Full training provided and paid.
  • Bonus & Allowances: Vary depending on attendance and performance.

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This description was automatically enhanced by AI for better readability, maintaining all original information.

Weather on start day

Wednesday, 14 de January — Unspecified conditions · Max 15° · Min 10° · Rain 20% (0.3mm) · Wind 12 km/h

Previsão para os dias seguintes

  • Thu, 15 Jan
    Rain
    Max 15° · Min 9°
  • Fri, 16 Jan
    Thunderstorm
    Max 13° · Min 9°
  • Sat, 17 Jan
    Partly cloudy
    Max 13° · Min 8°
  • Sun, 18 Jan
    Partly cloudy
    Max 12° · Min 7°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
- Rotating shifts ensure 24/7 coverage
Work Model
Hybrid
Location
Lisboa
Start
14/01/2026
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