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Technical Support Specialist with German in Lisbon

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Oferta Full-time
Atendimento / Call Center Lisboa €1 631 - €2 290/mês mercado Posted 5 hours ago
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14/01/2026
Há 5 hours ago

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Description

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📋 Descrição da Função

We are currently seeking a German-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role involves providing technical assistance to users of a global technology platform, specifically focusing on electric vehicle (EV) charging stations.

🎯 Responsabilidades

  • Respond to customer inquiries: You will handle customer issues related to EV charger functionality, connectivity, and usage via phone, email, or chat.
  • Perform initial diagnostics: Conduct basic troubleshooting by checking power status, network connectivity, and user interface issues on the charging stations.
  • Guide customers through standard troubleshooting steps: Provide instructions for resetting devices, inspecting cables, and configuring mobile apps.
  • Escalate complex issues: Transfer unresolved or intricate problems to Tier 2 support teams or field service groups, ensuring detailed documentation is provided.
  • Contribute to knowledge management: Document daily operations and recurring issues to facilitate continuous improvement of the EV charging infrastructure.
  • Prioritize case handling: Prioritize cases based on Service Level Agreements (SLAs), warranty status, and issue severity.
  • Log support interactions: Accurately log all customer interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
  • Monitor and report recurring issues: Track and report recurring technical problems to support trend analysis and product reliability improvements.
  • Stay updated on EV charger models: Keep abreast of the latest EV charger models, firmware updates, and support procedures.

📋 Requisitos

  • Fluency in German and English: Essential for this role. Proficiency in both languages is required.
  • Technical background: A high school diploma or equivalent is required; technical training or certifications in IT, electronics, or automotive systems are beneficial.
  • Customer support experience: Experience in a customer-facing technical support role, preferably in a call center or eMobility environment, is preferred.
  • Basic electrical knowledge: Familiarity with electrical systems and IoT devices, as well as network troubleshooting (Wi-Fi, Ethernet, SIM-based connectivity), is advantageous.
  • EV charging expertise: Knowledge of EV charging standards and protocols such as Type 2, CCS, and OCPP is beneficial.
  • Strong communication skills: Ability to explain technical concepts clearly to non-technical users is essential.
  • CRM and ticketing system proficiency: Proficiency in using customer relationship management (CRM) and ticketing systems is required.
  • Shift work capability: Experience working in a shift-based environment, including weekends and holidays, is preferred.

💰 Condições

  • Basic Salary: EUR 950.00 gross per month
  • Language Allowance: EUR 400.00/month for German and English.
  • Meal Allowance: Up to EUR 224.40/month (based on the number of days worked).
  • Transport Allowance: EUR 40.00/month.
  • Training provided and paid: Full training will be provided as part of your employment.

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This description was automatically enhanced by AI for better readability, maintaining all original information.

Weather on start day

Wednesday, 14 de January — Unspecified conditions · Max 15° · Min 10° · Rain 20% (0.3mm) · Wind 12 km/h

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  • Thu, 15 Jan
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  • Sun, 18 Jan
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Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
- Rotating shifts ensure 24/7 coverage
Work Model
Hybrid
Location
Lisboa
Start
14/01/2026
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