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Technical Support Specialist with German in Lisbon

Recruityard

Oferta Full-time
Atendimento / Call Center Lisboa €1 595 - €2 290/mês mercado Posted 20 hours ago
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14/01/2026
Há 20 hours ago

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Description

Enhanced version View original →

📋 Descrição da Função

We are currently seeking a German-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone with strong technical skills and fluency in both German and English.

🎯 Responsabilidades

  • Respond to Customer Inquiries: Provide assistance via phone, email, or chat regarding issues with electric vehicle (EV) charging stations.
    • Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
    • Guide customers through troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed documentation.
    • Contribute to knowledge management by documenting recurring issues and contributing to product reliability improvements.
    • Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
    • Accurately log all support interactions in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report recurring technical issues for trend analysis and product reliability improvements.

📋 Requisitos

  • Fluency: Fluency in German and proficient in English.
  • Technical Background: High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Experience: Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
  • Technical Skills: Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
  • Customer Service: Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage. Strong communication skills to explain technical concepts clearly to non-technical users.
  • CRM and Ticketing Systems: Proficiency in using CRM and ticketing systems.
  • Hybrid Work Setup: Ability to work in a shift-based environment including weekends and holidays.

💰 Condições

Salário

Basic Salary: EUR 950.00 gross/month

Benefícios

  • Language Allowance (German/English): EUR 400.00/month
  • Meal Allowance: Up to EUR 224.40/month (based on daily work)
  • Transport Allowance: EUR 40.00/month
  • Full training provided and paid.

Bonus and Allowances

Bonus and allowances vary depending on attendance and performance.

📞 Como se Candidatar

Clique aqui para se candidatar!

This description was automatically enhanced by AI for better readability, maintaining all original information.

Weather on start day

Thursday, 15 de January — Showers · Max 14° · Min 9° · Rain 98% (4.2mm) · Wind 19 km/h

Previsão para os dias seguintes

  • Fri, 16 Jan
    Thunderstorm
    Max 13° · Min 9°
  • Sat, 17 Jan
    Showers
    Max 12° · Min 8°
  • Sun, 18 Jan
    Partly cloudy
    Max 13° · Min 7°
  • Mon, 19 Jan
    Showers
    Max 14° · Min 8°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
- Rotating shifts ensure 24/7 coverage
Work Model
Hybrid
Location
Lisboa
Start
14/01/2026
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