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Technical Support Specialist with German in Lisbon

Recruityard

Oferta Full-time
Atendimento / Call Center Lisboa €1 595 - €2 290/mês mercado Publicado há 20 horas
10
Visualizações
0
Candidaturas
14/01/2026
Há há 20 horas

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Descrição

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📋 Descrição da Função

We are currently seeking a German-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone with strong technical skills and fluency in both German and English.

🎯 Responsabilidades

  • Respond to Customer Inquiries: Provide assistance via phone, email, or chat regarding issues with electric vehicle (EV) charging stations.
    • Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
    • Guide customers through troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed documentation.
    • Contribute to knowledge management by documenting recurring issues and contributing to product reliability improvements.
    • Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
    • Accurately log all support interactions in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report recurring technical issues for trend analysis and product reliability improvements.

📋 Requisitos

  • Fluency: Fluency in German and proficient in English.
  • Technical Background: High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Experience: Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
  • Technical Skills: Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
  • Customer Service: Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage. Strong communication skills to explain technical concepts clearly to non-technical users.
  • CRM and Ticketing Systems: Proficiency in using CRM and ticketing systems.
  • Hybrid Work Setup: Ability to work in a shift-based environment including weekends and holidays.

💰 Condições

Salário

Basic Salary: EUR 950.00 gross/month

Benefícios

  • Language Allowance (German/English): EUR 400.00/month
  • Meal Allowance: Up to EUR 224.40/month (based on daily work)
  • Transport Allowance: EUR 40.00/month
  • Full training provided and paid.

Bonus and Allowances

Bonus and allowances vary depending on attendance and performance.

📞 Como se Candidatar

Clique aqui para se candidatar!

Esta descrição foi aprimorada automaticamente com IA para melhor legibilidade, mantendo toda a informação original.

Meteorologia no dia de início

quinta-feira, 15 de janeiro — Aguaceiros · Máx 14° · Mín 9° · Chuva 98% (4.2mm) · Vento 19 km/h

Previsão para os dias seguintes

  • sex, 16 jan
    Trovoada
    Máx 13° · Mín 9°
  • sáb, 17 jan
    Aguaceiros
    Máx 12° · Mín 8°
  • dom, 18 jan
    Parcialmente nublado
    Máx 13° · Mín 7°
  • seg, 19 jan
    Aguaceiros
    Máx 14° · Mín 8°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Atendimento / Call Center
Estado
—
Horário
- Rotating shifts ensure 24/7 coverage
Modelo trabalho
Híbrido
Localização
Lisboa
Início
14/01/2026
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