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Technical Support Specialist with German in Lisbon

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Oferta Full-time
Atendimento / Call Center Lisboa €1 595 - €2 290/mês mercado Posted 6 hours ago
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18/01/2026
Há 6 hours ago

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Description

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📋 Descrição da Função

We are currently seeking a German-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone with strong technical skills and fluency in both German and English.

🎯 Responsabilidades

As Level 1 Technical Support Specialist, you will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations. Your primary responsibilities include:

  • Responding to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
  • Performing initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
  • Guiding customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
  • Escalating unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
  • Contributing to knowledge management and continuous improvement based on daily operations and recurring issues.
  • Prioritizing case handling based on service level agreements (SLAs), warranty status, and issue severity.
  • Accurately logging all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
  • Monitoring and reporting recurring technical issues to support trend analysis and product reliability improvements.
  • Staying current with the latest EV charger models, firmware updates, and support procedures.
  • Ensuring compliance with safety and operational standards during all remote support interactions.

📋 Requisitos

To succeed in this role, you should possess:

  • Fluency in German and proficient in English.
  • A high school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
  • Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
  • Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.
  • Strong communication skills to explain technical concepts clearly to non-technical users.
  • Proficiency in using CRM and ticketing systems.
  • Ability to work in a shift-based environment, including weekends and holidays.
  • Preferably has experience managing different support channels (chat, email, voice, back office).
  • Work in a hybrid setup.

💰 Condições

The compensation package includes:

  • Basic Salary: EUR 950.00 gross/month
  • Language Allowance (German/English): EUR 400.00/month
  • Meal Allowance of EUR 10.20 per day worked, up to EUR 224.40/month
  • Transport Allowance: EUR 40.00/month
  • Full training provided and paid. Bonus and allowances vary depending on attendance and performance.

By applying for this position, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

This description was automatically enhanced by AI for better readability, maintaining all original information.

Weather on start day

Sunday, 18 de January — Partly cloudy · Max 12° · Min 8° · Rain 0% (0mm) · Wind 18 km/h

Previsão para os dias seguintes

  • Mon, 19 Jan
    Partly cloudy
    Max 14° · Min 8°
  • Tue, 20 Jan
    Rain
    Max 15° · Min 9°
  • Wed, 21 Jan
    Showers
    Max 16° · Min 13°
  • Thu, 22 Jan
    Rain
    Max 15° · Min 12°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
- Rotating shifts ensure 24/7 coverage
Work Model
Hybrid
Location
Lisboa
Start
18/01/2026
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