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Technical Support Specialist with German in Lisbon

Recruityard

Oferta Full-time
Atendimento / Call Center Lisboa €920 - €2 245/mês mercado Posted 1 month ago
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22/01/2026
Há 1 month ago

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Description

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📋 Descrição da Função

We are currently seeking a German-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role involves providing technical assistance to users of a global technology platform, specifically focusing on electric vehicle (EV) charging stations.

🎯 Responsabilidades

  • Respond to Customer Inquiries: You will handle customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
    • Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
    • Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
    • Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
    • Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
    • Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
    • Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
    • Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
    • Stay current with the latest EV charger models, firmware updates, and support procedures.
    • Ensure compliance with safety and operational standards during all remote support interactions.

📋 Requisitos

  • Fluency in German and Proficient in English: Essential for this role.
  • High School Diploma or Equivalent: Required; technical training or certifications in IT, electronics, or automotive systems are a plus.
  • Experience in Customer-Facing Technical Support Role: Preferably in a call center or eMobility environment.
  • Basic Understanding of Electrical Systems and IoT Devices: Necessary for troubleshooting electrical issues and network connectivity.
  • Familiarity with EV Charging Standards and Protocols: Advantageous, especially Type 2, CCS, OCPP standards.
  • Strong Communication Skills: Ability to explain technical concepts clearly to non-technical users is crucial.
  • Proficiency in CRM and Ticketing Systems: Essential for managing customer interactions and case handling.
  • Ability to Work in a Shift-Based Environment: Including weekends and holidays.
  • Experience Managing Different Support Channels: Preferably including chat, email, voice, and back office support.

💰 Condições

Salário

Basic Salary: EUR 950.00 gross/month

Benefícios

  • Language Allowance (German/English): EUR 400.00/month
  • Meal Allowance: Up to EUR 224.40/month (based on daily working hours)
  • Transport Allowance: EUR 40.00/month
  • Full Training Provided and Paid

Outros Benefícios

  • Health Insurance after 30 days of employment
  • Extensive training provided as part of the onboarding process
  • Competitive salary and attractive benefits package

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This description was automatically enhanced by AI for better readability, maintaining all original information.

Weather on start day

Wednesday, 25 de February — Unspecified conditions · Max 17° · Min 14° · Rain 25% (0.2mm) · Wind 11 km/h

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  • Thu, 26 Feb
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  • Sun, 1 Mar
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Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
- Rotating shifts ensure 24/7 coverage
Work Model
Hybrid
Location
Lisboa
Start
22/01/2026
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Salário de Mercado

€920 - €2 245/mês