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Description
📋 Descrição da Função
We are currently seeking a German-speaking Tier 1 Technical Support Specialist to join our growing eMobility support team in Lisbon. This role offers an exciting opportunity for someone with strong technical skills and fluency in both German and English.
🎯 Responsabilidades
- Respond to Customer Inquiries: Provide technical assistance via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
- Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
- Guide customers through troubleshooting steps such as resets, cable inspections, and mobile app configurations.
- Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed documentation.
- Contribute to knowledge management by documenting daily operations and recurring issues.
- Prioritize case handling based on Service Level Agreements (SLAs), warranty status, and issue severity.
- Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
- Monitor and report recurring technical issues to inform trend analysis and product reliability improvements.
- Stay updated with the latest EV charger models, firmware updates, and support procedures.
📋 Requisitos
- Fluency in German and English: Essential for this role.
- High School Diploma or Equivalent: Required; Technical training or certifications in IT, electronics, or automotive systems are a plus.
- Experience in Customer-Facing Technical Support: Preferably in call centers or eMobility environments.
- Basic Understanding of Electrical Systems and IoT Devices: Necessary for troubleshooting electrical issues and network connectivity.
- Familiarity with EV Charging Standards: Advantageous but not mandatory.
- Strong Communication Skills: Ability to explain technical concepts clearly to non-technical users is crucial.
- Proficiency in CRM and Ticketing Systems: Essential for managing customer interactions efficiently.
- Ability to Work in a Shift-Based Environment: Including weekends and holidays.
💰 Condições
- Basic Salary: EUR 950.00 gross/month
- Language Allowance (German/English): EUR 400.00/month
- Meal Allowance: Up to EUR 224.40/month (based on up to 16 working days per month)
- Transport Allowance: EUR 40.00/month
- Full Training Provided and Paid: As part of the employment package.
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This description was automatically enhanced by AI for better readability, maintaining all original information.
Weather on start day
Saturday, 10 de January — Partly cloudy · Max 14° · Min 9° · Rain 0% (0mm) · Wind 6 km/h
Previsão para os dias seguintes
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Sun, 11 JanPartly cloudyMax 15° · Min 10°
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Mon, 12 JanShowersMax 15° · Min 12°
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Tue, 13 JanShowersMax 15° · Min 12°
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Wed, 14 Jan—Max 14° · Min 9°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Atendimento / Call Center
- Status
- —
- Schedule
- - Rotating shifts ensure 24/7 coverage
- Work Model
- Hybrid
- Location
- Lisboa
- Start
- 05/01/2026