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Warranty Business Rules Administrator - Lisboa

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Descrição

Original Ver aprimorada

A Randstad é a .

Trabalhamos diariamente para encontrar as melhores oportunidades para os nossos candidatos, ajudando-os a alcançar o seu verdadeiro potencial.

Queremos criar um impacto positivo na sociedade, proporcionando oportunidades equitativas para todas as pessoas, mente da sua origem, e ajudando-as a manterem-se relevantes num mundo do trabalho em constante mudança.

Ready to make an impact in the world of warranty processes?

Join our Global Business Services (GBS) Portugal and play a key role in ensuring quality and efficiency across our worldwide service organization. descrição da função/job description Your role: As part of the newly established Global Business Services (GBS) organization, structured into three pillars - Operations, Global Process Ownership, and Strategy & Performance Management - you will play a key role in shaping the future of GBS.

As a Warranty Business Rules Administrator, you'll help identify improvements, drive compliance, and contribute to a positive customer experience in a dynamic, international environment.

What you can look forward to: In the Warranty area, you will contribute to ensuring a smooth, transparent, and customer focused experience across company's global service organisation.

Our teams work at the intersection of customer service, product quality, digitalisation, and operational excellence, ensuring that warranty processes run reliably, efficiently, and in line with corporate standards.

By managing essential data, supporting process improvements, and collaborating with international stakeholders, you will help ensure reliable and efficient warranty operations worldwide.

Your contribution will strengthen company's service quality and enhance the overall customer experience.

What You Will Do

Maintain after-sales/warranty-related business rules in systems (especially AS400) based on inputs from various headquarter departments (engineering, quality): ?

Based on input about product components and damage codes ?

Based on warranty conditions and thresholds ?

Align closely with after-sales partners (e.g., workshops) for special cases that cannot be replicated in the systems ?

Monitor continuously and identify improvement needs regarding damage codes and early warning codes ?

Align all business rules and translate them effectively across all platforms requisitos/requirements Qualifications ?

Proven technical expertise in preferably commercial vehicles or alternatively automotive industry; especially technical documentation ?

Preferably completed studies (university/university of applied sciences) with a technical orientation or a comparable qualification ?

Basic understanding of ERP (esp.

AS400) systems and modern database systems, MS Office skills, especially in Excel ?

Analytical and problem-solving skills ?

Fluent in oral and written English to present complex issues and a basic understanding in German ?

Independent, structured and cooperative way of working, interest in intercultural collaboration ? 3-5 years of professional experience oferta/offer Why join us? ?

Be part of building a new GBS hub. ?

Work in an international, multicultural environment with exposure to global teams. ?

Influence on how processes are designed and executed globally. ?

Grow your career in a modern service organization focused on people, innovation, and agility.

What We Offer

Permanent contract ?

Mobile work model (2-3 days home office per week) ?

Health insurance for you and your family (no extra cost) ?

Life insurance ?

Meal allowance ?

Birthday, Christmas Eve and New Year's Eve off ?

A modern, people-centric culture focused on development, wellbeing and collaboration para se candidatar/to apply https://www.randstad.pt/empregos/title_location_PTS-2026-174620 Partilhar #my_centered_buttons { display: flex; justify-content: center; } Guardar Oferta Â Receber Alertas por Email Â Comunicar Problema / Queixa

Meteorologia no dia de início

quinta-feira, 26 de fevereiro — Parcialmente nublado · Máx 19° · Mín 12° · Chuva 10% (0mm) · Vento 8 km/h

Previsão para os dias seguintes

sex, 27 fev

Aguaceiros

Máx 17° · Mín 12°
sáb, 28 fev

Parcialmente nublado

Máx 16° · Mín 11°
dom, 1 mar

Parcialmente nublado

Máx 17° · Mín 10°
seg, 2 mar

Aguaceiros

Máx 18° · Mín 12°

Detalhes

Tipo de listagem: Oferta de emprego
Tipo horário: Full-time
Categoria: Atendimento / Call Center
Estado: —
Modelo trabalho: Remoto
Localização: Lisboa
Início: 26/02/2026

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Salário de Mercado

€920 - €2 245/mês

Warranty Business Rules Administrator