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Warranty Business Rules Administrator

Randstad Portugal

Oferta Full-time
Atendimento / Call Center 0000-000 Lisboa, Lisboa €920 - €1 667/mês mercado Posted 14 hours ago
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12/04/2026
Há 14 hours ago

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Este anúncio foi sincronizado a partir da fonte externa Randstad para facilitar a pesquisa em OnlyJobs. Podes consultar o anúncio original em www.randstad.pt.

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Description

Ready to make an impact in the world of warranty processes?Join our Global Business Services (GBS) Portugal and play a key role in ensuring quality andefficiency across our worldwide service organization.

Your role:As part of the newly established Global Business Services (GBS) organization, structured into three pillars – Operations, Global Process Ownership, and Strategy & Performance Management – you will play a key role in shaping the future of GBS.

As a Warranty Business Rules Administrator, you’ll help identify improvements, drivecompliance, and contribute to a positive customer experience in a dynamic, international environment.What you can look forward to:In the Warranty area, you will contribute to ensuring a smooth, transparent, and customer focused experience across .

Our teams work at the intersection of customer service, product quality, digitalisation, and operational excellence, ensuring that warranty processes run reliably, efficiently, and in line with corporate standards.

By managing essential data, supporting process improvements, and collaborating with international stakeholders, you will help ensure reliable and efficient warranty operations worldwide.

Your contribution will strengthen company’s service quality and enhance the overall customer experience.What you will do

  • Maintain after-sales/warranty-related business rules in systems (especially AS400) based on inputs from various headquarter departments (engineering, quality):
  • Based on input about product components and damage codes
  • Based on warranty conditions and thresholds
  • Align closely with after-sales partners (e.g., workshops) for special cases that cannot be replicated in the systems
  • Monitor continuously and identify improvement needs regarding damage codes and early warning codes
  • Align all business rules and translate them effectively across all platforms Qualifications Proven technical expertise in preferably commercial vehicles or alternatively automotive industry; especially technical documentation Preferably completed studies (university/university of applied sciences) with a technical orientation or a comparable qualification Basic understanding of ERP (esp.

AS400) systems and modern database systems, MS Office skills, especially in Excel Analytical and problem-solving skills Fluent in oral and written English to present complex issues and a basic understanding in German Independent, structured and cooperative way of working, interest in interculturalcollaboration 3-5 years of professional experience

Weather on start day

Sunday, 12 de April — Partly cloudy · Max 16° · Min 12° · Rain 0% (0mm) · Wind 26 km/h

Previsão para os dias seguintes

  • Mon, 13 Apr
    Partly cloudy
    Max 16° · Min 12°
  • Tue, 14 Apr
    Partly cloudy
    Max 20° · Min 14°
  • Wed, 15 Apr
    Partly cloudy
    Max 21° · Min 14°
  • Thu, 16 Apr
    Partly cloudy
    Max 23° · Min 13°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Location
0000-000 Lisboa, Lisboa
Start
12/04/2026
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Salário de Mercado

€920 - €1 667/mês