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Warranty Guidelines & Conditions Administrator

Randstad Portugal

Oferta Full-time
Tecnologia 0000-000 Lisboa, Lisboa €910 - €1 713/mês mercado Posted 4 hours ago
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12/04/2026
Há 4 hours ago

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Description

Ready to make an impact in the world of warranty processes?Join our Global Business Services team and play a key role in ensuring quality andefficiency across our worldwide service organization.

Your role:As part of the newly established Global Business Services (GBS) organization, structured into three pillars – Operations, Global Process Ownership, and Strategy & Performance Management – you will play a key role in shaping the future of GBS.

As a Warranty Guidelines & Conditions Administrator, you’ll help identify improvements, drive compliance, and contribute to a positive customer experience in a dynamic,international environment.What you can look forward to:In the Warranty area, you will contribute to ensuring a smooth, transparent, and customer focused experience across .

Our teams work at the intersection of customer service, product quality, digitalisation, and operational excellence, ensuring that warranty processes run reliably, efficiently, and in line with corporate standards.

By managing essential data, supporting process improvements, and collaborating with international stakeholders, you will help ensure reliable and efficient warranty operations worldwide.

Your contribution will strengthen company’s service quality and enhance the overall customer experience.What you will do

  • Dealing with warranty guidelines and conditions
  • Understanding of workshop conditions (warranty), labour rates, handling surcharge
  • Calculating and determination of warranty conditions (based on direct interfaces with markets)
  • Assess all inputs critically, safeguarding compliance and preventing fraud
  • Support of setup of new markets / partners with data maintenance
  • Develop decision foundation for clarification purposes with markets
  • Responsible for managing and overseeing data protection practices (Managing key stakeholders) Qualifications Completed studies with business background or commercial training or a comparable qualification Ideally experience in the automotive sector or after-sales experience MS Office with Excel skills, Basic understanding of modern database systems (SAP Analytics Cloud) Fluent in oral and written English to present complex issues.

Knowledge of German is a plus.

Basic understanding of legal environment and foundation (GDPR, competition law, block exemption regulation) Independent, structured and cooperative way of working, interest in intercultural collaboration 3-5 years work experience expected

Weather on start day

Sunday, 12 de April — Partly cloudy · Max 16° · Min 12° · Rain 3% (0mm) · Wind 27 km/h

Previsão para os dias seguintes

  • Mon, 13 Apr
    Partly cloudy
    Max 17° · Min 12°
  • Tue, 14 Apr
    Partly cloudy
    Max 19° · Min 14°
  • Wed, 15 Apr
    Partly cloudy
    Max 21° · Min 13°
  • Thu, 16 Apr
    Partly cloudy
    Max 23° · Min 13°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Tecnologia
Status
—
Location
0000-000 Lisboa, Lisboa
Start
12/04/2026
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Salário de Mercado

€910 - €1 713/mês