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Web Service Manager

QiBit Portugal

Oferta Full-time
Tecnologia Porto, PT €1 060 - €1 892/mês mercado Posted 2 weeks ago
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Applications
06/02/2026
Há 2 weeks ago

Description

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We are looking for a Web Service Manager to join the team of our client - a reference .

What will be your main tasks and responsibilities?

Ensure the smooth and efficient operation of live digital products, coordinating incident, problem, change, and release activities across internal and partner teams;.

Act as the service lead for the digital domain, accountable for performance, supportability, and continual service improvement;.

Manage day-to-day service operations for the digital domain, ensuring SLAs and KPIs are met;

Coordinate with vendors, infrastructure, and support teams to resolve incidents and problems quickly and effectively;

Own the change and release calendar for the domain, ensuring stable and coordinated deployments;

Drive root cause analysis and preventive actions for recurring incidents;

Monitor system health, service availability, and performance metrics;

Contribute to service design, transition planning, and operational readiness for new features;

Maintain the knowledge base and runbooks for operational support;

Promote a culture of continuous improvement and operational excellence within the product team.

What is required from you?

Bachelor's degree in IT, Business Systems or a related field;

Minimum 03 years of experience in IT service management or support leadership roles;

Experience supporting digital platforms, cloud services, or ecommerce systems;

Strong knowledge of ITIL processes including incident, problem, change, and release management;

ITIL certification or equivalent service management training preferred;.

Ability to manage high-pressure service situations and coordinate across teams;

Excellent organisational and communication skills;

Fluency in English (both written and spoken).

Sounds like you?

Send us your CV and let's talk!

#LI-LC1

Candidate-se através do website

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Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Tecnologia
Status
—
Location
Porto, PT
Start
06/02/2026
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Salário de Mercado

€1 060 - €1 892/mês