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Content Support Agent Spanish Speaker (M/F/X)

Randstad Portugal

Oferta Full-time
Atendimento / Call Center 4100-467 Lisbon, Porto €464 - €1 250/mês mercado Publicado há 2 dias
16
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0
Candidaturas
13/06/2026
Há há 2 dias

Anúncio republicado automaticamente

Este anúncio foi sincronizado a partir da fonte externa Randstad para facilitar a pesquisa em OnlyJobs. Podes consultar o anúncio original em www.randstad.pt.

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Descrição

Ready to shape the experience of millions?

Join our dynamic support team for one of the world’s largest and most influential social media platforms.

If you are a fluent Spanish speaker with a passion for tech, digital marketing, and problem-solving, this is your chance to launch an exciting international career in vibrant Lisbon!

Your responsibilities:As a B2B Content Support Agent, you will provide premium support to the , managing product troubleshooting and ensuring an outstanding customer experience.End-to-End Resolution: Handle and resolve technical product troubleshooting and customer support for advertising products via email and chat channels.Collaborative Problem Solving: Partner with internal Product Operations & Engineering groups to solve complex technical, product, or generic advertiser queries.Continuous Improvement: Take an active role from day one in identifying initiatives to enhance service quality and improve the overall user experience.Customer Satisfaction (CSAT): Drive overall CSAT metrics, ensuring high-quality service throughout the customer journey and providing regular updates.Efficiency & SLA Adherence: Meet and exceed service level agreements (SLAs) across channels, achieving best-in-class productivity and optimal resolution times.Advertiser Education: Partner with internal technical specialists to educate advertisers on product features and how to avoid common issues.

What you need to succeed:To excel in this role, you must combine language skills with a strong technical background in digital advertising.Languages: Native or fluent Spanish (C1 minimum) and professional fluency in English (B2 minimum).Technical Expertise (Mandatory): Hands-on experience with Google Analytics, HTML/Web Development, Pixel Data, and APIs.Campaign Management (Mandatory): Proven experience in Paid Campaign Management.Education: Degree in Marketing, Communication, or a related field.Experience: * Background in Digital Marketing.Experience in a Contact Center or Service program for an Advertising Technology companyStrong customer service orientation with a problem-solving attitude.Deep familiarity with social media platforms and a solid understanding of digital advertising.Ability to work usly as well as collaborate effectively within a team.

Meteorologia no dia de início

segunda-feira, 15 de junho — Condições não especificadas · Máx 20° · Mín 16° · Chuva 0% (0mm) · Vento 16 km/h

Previsão para os dias seguintes

  • ter, 16 jun
    Parcialmente nublado
    Máx 22° · Mín 16°
  • qua, 17 jun
    —
    Máx 23° · Mín 15°
  • qui, 18 jun
    —
    Máx 22° · Mín 16°
  • sex, 19 jun
    —
    Máx 22° · Mín 16°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Atendimento / Call Center
Estado
—
Localização
4100-467 Lisbon, Porto
Início
13/06/2026
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Salário de Mercado

€464 - €1 250/mês