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Customer Advisor retention french - Lisbon [329-000206-2]

Adecco - Recursos Humanos

Oferta Full-time
Atendimento / Call Center Lisboa 920 € /mês Posted 3 days ago
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Applications
04/06/2026
Há 3 days ago

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Description

Original View enhanced

We are currently looking for a French-speaking Customer Advisor specialized in retention to join a team focused on customer loyalty and engagement.

Tasks - Handle inbound calls related to retention requests;

  • Ensure personalized follow-up to maintain strong customer relationships;
  • Identify customer needs and propose suitable solutions;
  • Present available services and offers;
  • Manage sensitive situations with professionalism;
  • Contribute to quality, satisfaction, and retention objectives.

Requirements - Fluent or native-level French (C1/C2 mandatory);

  • English is a plus (tools and training in English);
  • Experience in customer service, retention, sales or contact center is an advantage;
  • Strong communication and active listening skills;
  • Customer-oriented mindset and empathy;
  • Ability to handle challenging or sensitive situations.

What We Offer

- Permanent contract; - gross x14 months;

  • Language bonus French 100 x13/English 150 x13 - Performance bonus up to 360/month (paid up to 11 months/year);
  • Flex bonus 60/month;
  • Attendance bonus 110/month;
  • Meal allowance 10.20/day worked;
  • Health insurance from day one;
  • Paid training (in English);
  • Full equipment provided;
  • 100% remote work in Portugal (except islands) or hybrid setup depending on profile;
  • Candidate-se aqui Partilhar #my_centered_buttons { display: flex; justify-content: center; } Guardar Oferta Receber Alertas por Email Comunicar Problema / Queixa

Weather on start day

Sunday, 7 de June — Partly cloudy · Max 26° · Min 16° · Rain 0% (0mm) · Wind 22 km/h

Previsão para os dias seguintes

  • Mon, 8 Jun
    Partly cloudy
    Max 25° · Min 17°
  • Tue, 9 Jun
    Partly cloudy
    Max 25° · Min 16°
  • Wed, 10 Jun
    Clear sky
    Max 27° · Min 16°
  • Thu, 11 Jun
    Partly cloudy
    Max 31° · Min 19°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Schedule
Monday to Sunday between 0700 AM 0900 PM (2 rotating days off); - Possibility to work up to 3 months from another EU country (after 6 months)
Work Model
Remote
Salary
920 € /mês
Location
Lisboa
Start
04/06/2026
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