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Descrição
We are currently hiring on behalf of a globally recognized client based in Lisbon.
We are looking for a Customer Support Agent (Tier 1) to join their team.
As the first point of contact for riders, you will support customers via phone, chat, and ticketing systems, helping resolve general inquiries, ride-related issues, and account-related questions.
Role Overview As a Customer Support Agent, you will play a key role in delivering a smooth and efficient customer experience by handling day-to-day support queries.
You will work within a structured environment, following defined processes while ensuring a high level of customer satisfaction.
Key Responsibilities Follow structured SOPs, decision trees, and approved macros with accuracy Handle standard customer inquiries and escalate more complex cases when needed Take ownership of customer issues and resolve them efficiently Provide support via phone, chat, and ticketing systems (e.g., Zendesk) Assist with ride-related issues, account access, billing questions, and app troubleshooting Accurately document all customer interactions in internal systems Follow internal processes to ensure consistent and professional support Language Requirements Hebrew (fluent) English (minimum B2-C1 level) Strong written and verbal communication skills in both languages Requirements Strong attention to detail and ability to follow processes consistently Good judgment while working in a structured environment Customer-focused mindset with strong empathy Ability to multitask and manage multiple interactions simultaneously Comfortable using CRM tools such as Zendesk Availability to work in rotating shifts Previous experience in customer support is a plus Based in Lisbon area Clique aqui para se candidatar!
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Meteorologia no dia de início
segunda-feira, 30 de março — Parcialmente nublado · Máx 21° · Mín 11° · Chuva 0% (0mm) · Vento 19 km/h
Previsão para os dias seguintes
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ter, 31 marCéu limpoMáx 24° · Mín 15°
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qua, 1 abrParcialmente nubladoMáx 23° · Mín 15°
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qui, 2 abrParcialmente nubladoMáx 21° · Mín 14°
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sex, 3 abrParcialmente nubladoMáx 24° · Mín 13°
Detalhes
- Tipo de listagem
- Oferta de emprego
- Tipo horário
- Full-time
- Categoria
- Atendimento / Call Center
- Estado
- —
- Localização
- Lisboa
- Início
- 30/03/2026
Salário de Mercado
€920 - €1 667/mês