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Description
📋 Descrição da Função
We are currently looking for German-speaking Customer Support Agents to join our fast-growing team in Porto.
This is an exciting opportunity for individuals who thrive in customer service environments and can communicate effectively in both English and German. The role involves providing high-quality support services to customers, addressing their queries, and resolving issues efficiently.
🎯 Responsabilidades
- Provide exceptional customer support by handling inquiries and complaints.
- Communicate with customers via phone, email, and live chat.
- Troubleshoot technical problems and provide solutions to resolve customer issues.
- Maintain accurate records of interactions for future reference.
- Collaborate with other departments as needed.
📋 Requisitos
- Fluency in German and English (both written and spoken).
- Excellent communication skills, including active listening and problem-solving abilities.
- Ability to work independently and under pressure while maintaining a positive attitude.
- Basic knowledge of customer service procedures and protocols.
- Proficiency with Microsoft Office Suite.
💰 Condições
This position is offered on a full-time basis. The exact salary range will be discussed during the interview process, but we are open to competitive compensation packages. Additionally, benefits such as health insurance, paid time off, and professional development opportunities may be available upon successful completion of probationary period.
Please note that this job posting does not include any additional information or requirements beyond what is provided in the original text.
This description was automatically enhanced by AI for better readability, maintaining all original information.
Weather on start day
Wednesday, 25 de February — Thunderstorm · Max 15° · Min 12° · Rain 98% (9.6mm) · Wind 12 km/h
Previsão para os dias seguintes
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Thu, 26 Feb—Max 17° · Min 9°
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Fri, 27 FebRainMax 13° · Min 9°
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Sat, 28 FebPartly cloudyMax 16° · Min 8°
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Sun, 1 MarPartly cloudyMax 17° · Min 7°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Atendimento / Call Center
- Status
- —
- Location
- Porto
- Start
- 24/01/2026
Salário de Mercado
€920 - €2 245/mês
For this job you may need
Hand-picked gear and resources that fit this role.
Sony WH-1000XM5 Noise Cancelling, auscultadores Bluetooth over-ear, chamadas cristalinas, Hi-Res, 360 Reality Audio, 30...
Improves focus and reduces background noise during calls.
Hbada P5 Cadeira de escritório ergonómica com suporte lombar ajustável, almofada elástica respirável, apoios de braços a...
Enhances comfort and reduces strain during long shifts.
Cabo carregador com suporte invisível 2 em 1, cabo de carregamento rápido de 240 W para telefone integrado, cabo entranç...
Ensures that agents have a reliable power source while on the job.
German Language Learning App Subscription
Helps agents improve their German skills for better communication with customers.
Customer Support Software Suite
Streamlines the process of handling customer inquiries and complaints in a multilingual environment.
Multilingual Customer Support Training Kit
Aids in providing effective German language support to customers.