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German Speaking Team Leader - Lisboa

Adecco - Recursos Humanos

Oferta Full-time
Recursos Humanos Lisboa 15 000 € /dia Posted 4 days ago
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01/05/2026
Há 4 days ago

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Description

About

us

If you're a leader whos ready to move away from the rigid, metrics-obsessed BPO environment, our partner offers a refreshing alternative.

We are a Swiss scale-up reshaping the cleaning industry across Europe, and weve recently opened our in-house Customer Service & Operations Hub in Lisbon.

Here, you dont support external clients you contribute directly to our brand, our customers, and our Batmaids, the cleaning professionals who represent us every day.

We're looking for a hands-on Operations Team Lead who is fluent in German and English, someone who enjoys both guiding people and staying close to operational reality.

If you value transparency, stability and a culture where ideas matter, youll feel at home here.

What You Will Do

In this role, youll lead and develop a multilingual team, creating an environment where people feel supported, empowered and accountable.

You will oversee daily operations such as ticket flows and scheduling, ensuring we deliver service that meets the high standards associated with Switzerland.

When complex cases arise, youll step in with empathy and clarity, serving as the go-to escalation point while coordinating with our remote senior management, HR and IT teams.

You will also play a key role in improving how we work.

By maintaining and refining our SOPs and knowledge base, youll help ensure that our processes remain efficient and scalable as our hub grows.

What We Offer

From your first day, you join with a permanent contract and a competitive package that includes a performance bonus, private health insurance, meal allowance and transportation support.

After your onboarding and once your team is operating smoothly, youll benefit from a hybrid work model that gives you flexibility while keeping you connected.

Our Lisbon hub, located in Sete Rios, offers a modern environment with excellent public transport access.

Most importantly, youll have autonomy and meaningful ownership your ideas wont be lost in layers of hierarchy they will shape the future of our operations.

What You Bring

You are fluent or native in German (C2) and comfortable communicating in English (C1).

You have experience leading teams within Customer Service or Operations, and you enjoy being hands-on when necessary.

You remain calm under pressure, use data intelligently and thoughtfully, and balance KPIs with a genuine human approach.

Above all, youre excited by the idea of joining a growing hub where your contribution can make a real difference.

Ready to make an impact?

If youre ready to leave the traditional call-center model behind and help us build a modern, people-first operations hub in Lisbon, wed love to meet you.

Apply now and help us reshape the cleaning industry for good.

Weather on start day

Tuesday, 5 de May — Partly cloudy · Max 19° · Min 13° · Rain 3% (0mm) · Wind 20 km/h

Previsão para os dias seguintes

  • Wed, 6 May
    Partly cloudy
    Max 20° · Min 13°
  • Thu, 7 May
    Partly cloudy
    Max 19° · Min 13°
  • Fri, 8 May
    Showers
    Max 19° · Min 13°
  • Sat, 9 May
    Thunderstorm
    Max 18° · Min 14°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Recursos Humanos
Status
—
Work Model
Hybrid
Salary
15 000 € /dia
Location
Lisboa
Start
01/05/2026
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