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Helpdesk

QiBit Portugal

Oferta Full-time
Tecnologia Lisboa, PT €910 - €1 788/mês mercado Posted 19 hours ago
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02/05/2026
Há 19 hours ago

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Description

Original View enhanced

We are looking for a Helpdesk to join the team of our client - a reference .

What will be your main tasks and responsibilities?

Customer service and order processing (phone, email, portal)

First-line incident diagnosis and resolution

Escalation to second-line support when necessary

ssistance with equipment and software installation/configuration

Ensuring compliance with SLAs

Remote support for financial equipment operators (cash recirculation, check processing, and other banking transactions)

Ticket logging, analysis, diagnosis, and resolution of incidents involving financial products

Analysis of errors/discrepancies and preparation of correction reports

Forwarding requests to other teams (L2) whenever issues cannot be resolved at L1

Coordination of activities among teams involved in the service

Updating tools and incident management

What is required from you?

5 years of professional experience in similar roles

Experience in the financial/banking sector (preferred)

Experience with the Jira tool

Experience in support and maintenance for DCS, Trade Innovation, Finastra, SAS AML, and other products

Experience in digital channel management with e-commerce or digital banking

Sounds like you?

Send us your CV and let's talk!

#LI-SN1

Candidate-se através do website

Weather on start day

Sunday, 3 de May — Partly cloudy · Max 19° · Min 14° · Rain 23% (0.3mm) · Wind 13 km/h

Previsão para os dias seguintes

  • Mon, 4 May
    Partly cloudy
    Max 19° · Min 13°
  • Tue, 5 May
    Partly cloudy
    Max 19° · Min 12°
  • Wed, 6 May
    Partly cloudy
    Max 19° · Min 13°
  • Thu, 7 May
    Rain
    Max 17° · Min 12°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Tecnologia
Status
—
Location
Lisboa, PT
Start
02/05/2026
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Salário de Mercado

€910 - €1 788/mês