Helpdesk - Riyadh, Saudi Arabia

📋 Descrição da Função

Founded in 2005 in Lisbon, agap2IT is an European organization dedicated to Information Systems, Science and Technology. Our team's global reach combined with extensive technical, functional, and business expertise ensures we excel at addressing the most challenging issues.

With a spirit of people development, entrepreneurship, and social responsibility, you will have the opportunity to build a career tailored to your needs in Riyadh, Saudi Arabia.

🎯 Responsabilidades

• Proven experience in Help Desk, NOC, or Infrastructure Monitoring roles within enterprise environments.
• Strong working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Hands-on experience with monitoring tools, ticketing systems, and operational dashboards.
• Ability to provide first-line support, perform initial troubleshooting, and escalate incidents to second- and third-line teams.
• Experience operating in high-availability, mission-critical environments.
• Strong communication skills, operational discipline, and ability to work effectively under pressure.

📋 Requisitos

• Proven experience in Help Desk, NOC, or Infrastructure Monitoring roles within enterprise environments.
• Strong working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Hands-on experience with monitoring tools, ticketing systems, and operational dashboards.
• Ability to provide first-line support, perform initial troubleshooting, and escalate incidents to second- and third-line teams.
• Experience operating in high-availability, mission-critical environments.
• Strong communication skills, operational discipline, and ability to work effectively under pressure.
• Fluency in English (mandatory).

💰 Condições

• Full on-site availability in Riyadh is required, including shift work, nights, weekends, and on-call rotations.
• Candidates must be based in Portugal and available to relocate for a period of one year.
• B2B engagement is mandatory.

At agap2IT, we stand for equality and value diversity. We foster a safe and inclusive environment where opportunities are equal for all employees. We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit.

All applications with the required skills for the role are welcome. Join us! Apply here.