Description
Secure access that keeps digital banking moving—own Identity & Access Management with confidence and speed.
Lisbon-based opportunity with hybrid work model
As a IAM Senior Technical Support – Identity Access Management (IAM), you will be working for our client to support secure user and e-banking access.
You will help manage accounts, access rights, and roles in line with defined policies and procedures—ensuring timely processing, compliance, and high-quality support for internal and client needs.
Your main responsibilities:
Manage user and e-banking accounts, access rights, and roles in accordance with defined policies and procedures.
Support provisioning and deprovisioning of access to systems, applications, and resources.
Perform regular reviews of user access to ensure compliance with security standards.
Resolve basic IAM issues and inquiries in a timely manner, coordinating with the IAM team and stakeholders as needed.
Ensure access-right requests are processed correctly and within contractual deadlines.
Handle password resets and respond professionally to client calls, answering questions efficiently.
Ensure weekend/holiday standby when required.
You're ideal for this role if you have:
At least 4 years of experience in similar IAM / access management support roles.
Proficiency with Microsoft Office tools.
Solid experience with Active Directory.
Experience with RSA and HID Platforms (including MFA).
Working knowledge of Azure Entra-ID and O365.
A methodical, rigorous approach with the ability to perform repetitive tasks accurately.
Strong sense of contact, listening skills, and team spirit for client-facing support.
Ability to manage priorities, handle pressure, and support coordination across teams.
It is a strong plus if you have: (optional)
No additional “strong plus” items were specified.
Language Required for the role :
English – Communicative (C1)
French – Communicative (C1)
Eligibility for the role :
Only candidates with an existing legal right to work in Europe will be considered for this role.
#MAKEYourCareerBETTER
Interested?
Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.
https://itdsportugal.com/en/it-jobs/9445/?utm_source=itjobs
Weather on start day
Thursday, 6 de August — Partly cloudy · Max 30° · Min 20° · Rain 0% (0mm) · Wind 21 km/h
Previsão para os dias seguintes
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Fri, 7 AugPartly cloudyMax 32° · Min 21°
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Sat, 8 AugPartly cloudyMax 30° · Min 20°
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Sun, 9 AugPartly cloudyMax 29° · Min 20°
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Mon, 10 AugPartly cloudyMax 29° · Min 20°
Detalhes
- Listing type
- Job Offer
- Schedule Type
- Full-time
- Category
- Jurídico
- Status
- —
- Location
- Lisboa, PT
- Start
- 02/07/2026
Salário de Mercado
€1 305 - €2 639/mês
For this job you may need
Hand-picked gear and resources that fit this role.
Ergotron LX Sit-Stand Desk Mount (Dual Monitor)
Suporte ergonómico para dois monitores, permitindo ajuste de altura e ângulo para reduzir fadiga cervical e melhorar a produtividade em análises de logs e gestão de acessos.
Logitech MX Master 3S (Wireless Mouse)
Rato ergonómico com botões programáveis para automação de tarefas repetitivas (ex.: aprovações de acessos em lote) e suporte para gestos avançados.
3M Peltor X5A Over-the-Head Ear Defenders
Proteção auditiva para ambientes open-space com ruído moderado, melhorando a concentração em tarefas complexas de suporte técnico e compliance.
YubiKey 5 Series (YubiKey 5C NFC)
Autenticação multifator (MFA) física para acesso seguro a sistemas IAM, reduzindo riscos de phishing e violações de credenciais. Compatível com soluções como Okta, Azure AD e Google Workspace.
Kensington SmartFit Connected Footrest
Repousa-pés ajustável com inclinação e altura personalizáveis, promovendo circulação sanguínea e postura correta durante longas sessões de trabalho em IAM.
Elgato Stream Deck XL (Programmable Keypad)
Teclado programável com 32 teclas personalizáveis para aceder rapidamente a comandos frequentes (ex.: scripts PowerShell, portais de clientes, ferramentas de troubleshooting).