Incident/Problem Coordinator

What You Will Do

Coordinate and organise Day‑after and root cause analysis sessions, supporting the Problem Manager and technical teams;

Log new problem records and ensure they meet defined quality, data, and process standards;

Coordinate follow‑up activities, tracking progress on investigations, corrective actions, and permanent fixes;

Support technical teams by gathering and consolidating evidence such as logs, reports, monitoring data, and historical incident information;

Maintain accurate and up‑to‑date documentation within the ITSM tool throughout the problem lifecycle;

Prepare and distribute status updates, problem summaries, and review materials to Service Managers and stakeholders;

Assist in post‑problem reviews and contribute to knowledge base updates to ensure lessons learned are captured and shared.

What you are like

Proficient in ITIL‑based Problem Management and Coordination practices within managed services or operational environments;

Comfortable working with ITSM tools, ensuring consistency, accuracy, and traceability of records;

Technically and analytically capable, able to understand incidents, assess data, and support root cause analysis discussions;

Highly organised and detail‑oriented, with the ability to track multiple actions and stakeholders simultaneously;

Clear and professional communicator, demonstrating strong etiquette, structured reporting, and coordination skills;

Reliable and composed in mission‑critical environments, where continuity, follow‑up, and operational discipline are essential.

Clear and effective communicator, with English proficiency at B2 level or above.

Why join us

Work on challenging projects for big clients

Learn more about emerging technologies

Possibility of working remotely

Design your career plan

Access to continuous training and certifications

Evolve through our internal mobility program

• � and much more!

To apply:

Please send your CV to talent.pt@neotalentconclusion.com with BDP_IC in the email subject.