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Mid-Level CRM/CLM Application Support Engineer

ITDS Portugal

Oferta Full-time
Tecnologia Lisboa, PT €910 - €1 865/mês mercado Posted 20 hours ago
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14/05/2026
Há 20 hours ago

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Description

Ignite the future of customer relationship management — power seamless support and innovation in CRM/CLM platforms!

Lisbon-based opportunity with hybrid work model.

As a Mid-Level CRM/CLM Application Support Engineer, you will be working for our client, a leading player in the financial services industry.

You will help ensure operational stability and continuous improvement of the CRM/CLM systems that drive critical business processes across an international environment, fostering innovation and resilience.

Your main responsibilities:

Provide Level 2 production support for CRM/CLM applications and related components.

Perform daily operational checks, monitor processes, and follow up on data and business workflows.

Analyze and resolve incidents impacting WDX services, coordinating escalation when necessary.

Execute deployments, configuration updates, and release activities in collaboration with development and infrastructure teams.

Conduct root cause analysis (RCA) for recurring issues and contribute to problem management.

Maintain and improve operational documentation, such as runbooks and SOPs, and propose enhancements to monitoring and operational procedures.

Collaborate closely with Business teams, Project teams, and other support units to ensure smooth daily operations, service stability, and continuous improvements.

You're ideal for this role if you have:

2 to 5 years of experience in application or production support roles.

Solid experience in application support / RUN / MCO in a critical production environment.

Good understanding of CRM/CLM workflows, processes, and business logic.

Programming skills in .NET/C# with MS SQL Server; knowledge of Dynamics365 is a plus.

Experience with web applications, APIs, relational databases, and monitoring tools.

Familiarity with ITIL processes (Incident, Problem, Change).

Basic scripting skills (PowerShell, Shell, Python is a plus).

It is a strong plus if you have:

Knowledge of WDX administration or configuration.

Experience working in international teams.

Understanding of CI/CD principles and DevOps practices.

Familiarity with monitoring tools like Dynatrace, Splunk, or SolarWinds.

Language Required for the role:

Excellent command of English (Communicative level)

Eligibility for the role:

Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

Interested?

Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

https://itdsportugal.com/en/it-jobs/9065/?utm_source=itjobs

Weather on start day

Friday, 15 de May — Partly cloudy · Max 20° · Min 14° · Rain 5% (0mm) · Wind 24 km/h

Previsão para os dias seguintes

  • Sat, 16 May
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  • Sun, 17 May
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    Max 22° · Min 14°
  • Mon, 18 May
    Partly cloudy
    Max 21° · Min 13°
  • Tue, 19 May
    Partly cloudy
    Max 22° · Min 14°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Tecnologia
Status
—
Work Model
Hybrid
Location
Lisboa, PT
Start
14/05/2026
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Salário de Mercado

€910 - €1 865/mês