Network Support Engineer

About

Nonius

Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide.

Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction.

Beyond hospitality, we provide technology for healthcare, maritime, and co-living spaces, integrating with global partners like Samsung, LG, Google, and Apple to drive seamless innovation.

Job Description

We are looking for a Network Support Engineer to support clients using our TV and Cast solutions throughout their lifecycle from deployment to retention.

You will assist with project setup, content coordination, screen configuration, and client onboarding.

You’ll help resolve support tickets, track usage and performance, and prepare reporting.

Additionally, you'll support upsell opportunities and contract renewals, ensuring clients get the most value from our platform to enhance communication and guest engagement.

This role requires on-site presence at our office in Maia, Portugal.

Key Responsibilities

Provide product level 3 technical support (diagnosis, troubleshooting, escalation, resolution);

Support project deployment (pre-installation checks, technical clarifications, issue resolution, system readiness);

Support integration with third-party systems (activation, collaboration with Hub Team, troubleshooting);

Product feature validation and improvement (testing, bug identification, enhancement proposals, readiness validation),

Product technical documentation management (updating training materials, quick guides, techdocs);

Internal and client feedback collection (gathering insights, pain points, relaying to Product Managers);

Sales and VAR support (technical assistance, demo kit setup, training, proof-of-concept support);

Innovation of technical support tools (exploring new support and documentation technologies, introducing new approaches).

Must Have

Degree in Informatics, Electronics, or equivalent working experience;

Knowledge of TV technologies;

Experience with customer service;

Fluent in English (spoken and written);

You must be open to (and excited by) using AI tools and collaborative platforms to enhance productivity and code quality;

Empathy towards helping customers and ability to manage the customer expectations;

Creative, resourceful, detail-oriented and highly organized;

Excited about immersing yourself in the world of technology.

Nice to Have

Knowledge of IPTV protocols and technologies;

Linux command line;

Scripting languages;

Additional languages;

Previous experience in similar positions;

Hospitality experience.

What's great in the job?

Great team of smart people, in a friendly and open culture

Real responsibilities and autonomy

Expand your knowledge of various countries and regions

Great career opportunity in a fast-evolving Technology

Please submit your application through the following link https://xeniam.odoo.com/jobs/network-support-engineer-570