O2C & Credit Management Manager

About

the ,000 employees across 60+ countries).

Driven by a strong purpose, they design technologies that make buildings more comfortable, secure, and sustainable, actively helping to reduce energy consumption and carbon footprints worldwide.The Challenge: A New Finance SSC in LisbonTo support its continuous growth and strategic vision, the company is building a brand-new Finance Shared Services Center (SSC) in Lisbon.

This hub will become the engine of their international operations, centralizing key transactional processes (such as Accounting and Credit Management) for Europe and North America.Why join this project?This is a unique opportunity to join a global project from the ground up.

The company offers a true "small-big company" environment—combining the structural strength and stability of a worldwide leader with the closeness and agility of a human-sized team.About the RoleThe O2C & Credit Management Manager oversees the strategic and operational management of the Order-to Cash function and supports credit management activities within the Shared Service Center.This role involves supervising the Supervisors of both the O2C Department (Accounts Receivable) and Credit Management, ensuring adherence to agreed-upon metrics and SLAs while driving operational performance and risk management.

Key ResponsibilitiesLeadership

• Manage, coach, and develop Supervisors within the O2C and Credit Management functions.
• Provide strategic direction to the teams to ensure completion and improvement of key processes like accounts receivable, collections, credit risk management, and dispute resolution.
• Ensure strong team collaboration and productivity while maintaining high morale.Order-to-Cash (O2C)
• Supervise the overall O2C strategy, ensuring timely and accurate completion of Accounts Receivable tasks aligned with SLAs.
• Oversee the activities of the O2C Supervisor, including management of customer invoicing, collections, and cash applications for a team of 7 members.
• Monitor KPIs for accuracy, speed, and efficiency in invoicing, customer follow-ups, and resolving credit disputes.
• Ensure all processes align with internal controls, company policies, and systems (SAP).Credit Management
• Oversee the Credit Management Supervisor and ensure adherence to credit policies for assessing and managing customer creditworthiness.
• Proactively manage credit limits, customer risks, and overdue balances while minimizing bad debts.
• Collaborate closely with business stakeholders across sales, finance, and operations to ensure alignment on credit-related decisions.
• Provide regular updates and visibility into credit risk metrics and outstanding issues to management teams.Process Improvement and Compliance
• Identify opportunities for process optimization across O2C and Credit Management operations, leveraging ERP systems like SAP S/4 and automation tools.
• Enforce compliance with company policies and continuous updates on regulatory requirements (e.g., financial reporting).
• Ensure strong internal controls are in place across all processes and maintain audit-ready documentation.Reporting and Communication
• Implement and monitor KPIs and metrics to align with business objectives and SLAs.
• Produce regular reports on aging debt, payment trends, credit risk, and collections performance for senior management.
• Facilitate collaboration between O2C and Credit Management teams to streamline interrelated processes Key CompetenciesLeadership Skills
• Proven ability to lead, inspire, and manage teams to meet organizational goals and SLAs.
• Experience mentoring supervisors and driving organizational change through team collaboration and engagement.Technical and Analytical Skills
• Strong knowledge of Order-to-Cash processes, including accounts receivable and collections workflows.
• Advanced understanding of Credit Management principles (risk assessment, credit limits, overdue management).
• Proficiency in SAP S/4 ERP systems and analytical tools for monitoring KPIs and improving performance.Communication and Stakeholder Management
• Excellent communication and relationship management skills to ensure alignment with internal stakeholders (sales, finance teams) and external customers.
• Strong ability to present data insights to management in actionable formats for decision-making purposes.Qualifications & ExperienceEducation
• Bachelor’s degree in Accounting, Finance, Business, or a related field.Experience
• Minimum 7–10 years of experience in finance or accounting, with at least 3–5 years in leadership roles involving O2C, Credit Management, or related areas.
• Proven experience managing multi-functional teams within a Shared Service Center environment.
• Strong command of ERP systems, specifically SAP S/4, and advanced Excel tools (pivot tables, macros).Soft Skills
• Proactive problem-solving, decision-making, and process optimization skills.
• Ability to work under pressure while maintaining accuracy and attention to detail.Success Indicators
• Timely execution of O2C and Credit Management activities, meeting SLAs and improving efficiency.
• Reduction in overdue balances and bad debt across entities.
• Positive team performance and integration through development and collaboration.
• Clear reporting of KPIs and credit risk metrics to senior management.