Salesforce Support Analyst

About

KWAN

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

What is this challenge about:

Provide timely and effective technical support for Salesforce-related issues through email, ticketing systems, phone, or other support channels.

Diagnose, troubleshoot, and resolve Salesforce issues, including user access, configuration, and data integrity problems.

Escalate complex technical issues to L3 support teams when necessary, ensuring clear documentation and context.

Document support requests, issue resolutions, and user feedback in the ticketing system.

Maintain and update documentation related to support processes and business definitions.

Support user management activities, including user creation, deactivation, profiles, and permission sets.

Monitor Salesforce system performance and identify opportunities for improvement.

Create, troubleshoot, and maintain Salesforce Flows, Approval Processes, and Sharing Rules.

Develop and deliver basic training materials to support user adoption and best practices.

Assist users in effectively utilizing Salesforce for daily operational activities.

Create and maintain Salesforce reports and dashboards to support business insights and performance tracking.

Gather user feedback to identify opportunities for platform enhancements and usability improvements.

Collaborate closely with CRM and business teams to support ongoing platform improvements and business requirements.

Does it sound exciting?

Apply now! https://form.typeform.com/to/PYqxT8NO?opportunity=Sara%20Norberto&channel=ITJobs

What we are looking for:

+3 years of experience in a Salesforce Support Analyst role or similar CRM support environment.

Strong experience troubleshooting and resolving common Salesforce platform issues.

Solid knowledge of Salesforce standard objects and core functionalities.

Experience with Salesforce administration activities, including user and permission management.

Hands-on experience with Salesforce Flows, Approval Processes, and Sharing Rules.

Strong analytical and problem-solving skills with high attention to detail.

Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Customer-oriented mindset with a strong focus on service quality.

Ability to work independently and collaboratively within cross-functional teams.

Living in Lisbon or Porto (hybrid role)

Fluent level of English.

Do you meet most of the position requirements?

Then grab this opportunity and apply now! https://form.typeform.com/to/PYqxT8NO?opportunity=Sara%20Norberto&channel=ITJobs

What We Offer

A project that matches your skills and ambitions, as well as your preferences for working policies and culture.

A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.

An empowering and respectful work culture enriched with social and learning events.

A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

A relocation package and visa sponsorship for all our international hires.

Some Words From Our Colleagues

• �At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.”
• Luis Caldeira, DevOps @ KWAN

Grab this opportunity, apply now! https://form.typeform.com/to/PYqxT8NO?opportunity=Sara%20Norberto&channel=ITJobs