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Technical Support Specialist L1

Aubay

Oferta Full-time
Atendimento / Call Center Lisboa, PT €920 - €2 245/mês mercado Publicado há 2 semanas
53
Visualizações
0
Candidaturas
05/02/2026
Há há 2 semanas

Anúncio republicado automaticamente

Este anúncio foi sincronizado a partir da fonte externa Itjobs para facilitar a pesquisa em OnlyJobs. Podes consultar o anúncio original em www.itjobs.pt.

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Descrição

Original Ver aprimorada

Your connection with Aubay starts with the following lines:

Aubay Portugal is a French multinational .

We have offices in Lisbon and Porto and are specialized consultants in Management, Implementation, Development, and Maintenance of Information Systems.

We operate across several sectors such as banking, insurance, telecommunications, services, energy, and transportation, with more than 150 active partners.

What we are looking for

Minimum of 5 years of professional experience in similar support or functional analyst roles

Experience acting as first-level point of contact for users on CLM/CRM tools, namely WDX1

Ability to identify root causes of incidents related to tools, incorrect usage, or data exchanges with core banking systems (S2i)

Experience analyzing integration messages

Ability to perform queries in MS Dynamics

Willingness to conduct screen-sharing sessions with users to diagnose issues

Experience qualifying incidents and malfunctions

Ability to escalate unresolved tickets to Level 2 support and follow up on resolution

Coordination with relevant stakeholders, including WDX providers and internal teams

Documentation of identified issues and recurring problems

User-level experience with Jira and Confluence

User-level experience with O365

Functional knowledge of KYC processes and client onboarding (Know Your Client)

Strong customer service orientation

Technical and functional curiosity

High sense of reliability, risk awareness, and confidentiality

Strong interpersonal skills

us, methodical, and team-oriented profile

Languages: English (C1 mandatory) and French (C1 mandatory)

What We Offer

you

Health insurance

Career development with regular feedback and continuous learning opportunities

Hybrid working model in Lisbon

Access to the Aubay Learning Academy for technical and soft skills growth

Dynamic and collaborative environment with national and international projects

Team events and company gatherings

What makes us different?

Transparent communication and supportive team spirit

Recognition awards and birthday gifts

No dress code — be yourself

A friendly work culture where everyone knows your name

You’ll grow in good company — isn’t that the best way to evolve professionally?

If we got your attention, we now hope to spark your enthusiasm.

Ready for the first step?

We’re waiting for you at maria.t.moreno@aubay.pt

Personal Data collected by AUBAY PORTUGAL as Data Controller, regarding the identification, contact and professional capabilities of the candidates, in the present procedure, will be processed for the application analysis, having in consideration that the processing is conducted in order to to take the steps, at the request of the data subject, prior to entering into a contract;

Personal data sent through the present application will be kept by Aubay during the application procedure and will remain stored whilst updated (for two years period).

The collected data might be transferred or include other processing activities, as long as the data subject is informed, in the occurrence of a standard application and selection procedure, for the compliance of legal obligations for the time required by law.

For any queries or request regarding personal data protection rights, the Data Subject may contact AUBAY PORTUGAL’s headquarters in Avenida Duque D`Ávila, nº46 em Lisboa or use the DPO’s e-mail - dpo@aubay.pt.

The Data Subject also has the right to file a complaint with the National Data Protection Authority – www.cnpd.pt.

(please do not include data regarding racial or ethnical origins, political opinions, religion, philosophy, biometrical data, health data, sexual life and orientation, or relating to criminal convictions and offences.)

Meteorologia no dia de início

terça-feira, 24 de fevereiro — Parcialmente nublado · Máx 17° · Mín 13° · Chuva 10% (0mm) · Vento 17 km/h

Previsão para os dias seguintes

  • qua, 25 fev
    Aguaceiros
    Máx 18° · Mín 14°
  • qui, 26 fev
    Parcialmente nublado
    Máx 21° · Mín 12°
  • sex, 27 fev
    Aguaceiros
    Máx 16° · Mín 12°
  • sáb, 28 fev
    Parcialmente nublado
    Máx 16° · Mín 11°

Detalhes

Tipo de listagem
Oferta de emprego
Tipo horário
Full-time
Categoria
Atendimento / Call Center
Estado
—
Modelo trabalho
Híbrido
Localização
Lisboa, PT
Início
05/02/2026
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Salário de Mercado

€920 - €2 245/mês