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Content Support Agent German Speaker (M/F/X)

Randstad Portugal

Oferta Full-time
Atendimento / Call Center 4100-467 Lisbon, Porto €464 - €1 250/mês mercado Posted 2 days ago
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13/06/2026
Há 2 days ago

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Description

Ready to shape the experience of millions?

Join our dynamic support team for one of the world’s largest and most influential social media platforms.

If you are a fluent Italian speaker with a passion for tech, digital marketing, and problem-solving, this is your chance to launch an exciting international career in vibrant Lisbon!

Your responsibilities:As a B2B Content Support Agent, you will provide premium support to the , managing product troubleshooting and ensuring an outstanding customer experience.End-to-End Resolution: Handle and resolve technical product troubleshooting and customer support for advertising products via email and chat channels.Collaborative Problem Solving: Partner with internal Product Operations & Engineering groups to solve complex technical, product, or generic advertiser queries.Continuous Improvement: Take an active role from day one in identifying initiatives to enhance service quality and improve the overall user experience.Customer Satisfaction (CSAT): Drive overall CSAT metrics, ensuring high-quality service throughout the customer journey and providing regular updates.Efficiency & SLA Adherence: Meet and exceed service level agreements (SLAs) across channels, achieving best-in-class productivity and optimal resolution times.Advertiser Education: Partner with internal technical specialists to educate advertisers on product features and how to avoid common issues.

What you need to succeed:To excel in this role, you must combine language skills with a strong technical background in digital advertising.Languages: Native or fluent German (C1 minimum) and professional fluency in English (B2 minimum).Technical Expertise (Mandatory): Hands-on experience with Google Analytics, HTML/Web Development, Pixel Data, and APIs.Campaign Management (Mandatory): Proven experience in Paid Campaign Management.Education: Degree in Marketing, Communication, or a related field.Experience: * Background in Digital Marketing.Experience in a Contact Center or Service program for an Advertising Technology companyStrong customer service orientation with a problem-solving attitude.Deep familiarity with social media platforms and a solid understanding of digital advertising.Ability to work usly as well as collaborate effectively within a team.

Weather on start day

Monday, 15 de June — Unspecified conditions · Max 20° · Min 16° · Rain 0% (0mm) · Wind 16 km/h

Previsão para os dias seguintes

  • Tue, 16 Jun
    Partly cloudy
    Max 22° · Min 16°
  • Wed, 17 Jun
    —
    Max 23° · Min 15°
  • Thu, 18 Jun
    —
    Max 22° · Min 16°
  • Fri, 19 Jun
    —
    Max 22° · Min 16°

Detalhes

Listing type
Job Offer
Schedule Type
Full-time
Category
Atendimento / Call Center
Status
—
Location
4100-467 Lisbon, Porto
Start
13/06/2026
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Salário de Mercado

€464 - €1 250/mês